Shipping Policy – Ninja Store

Last updated: August 19, 2026

This Shipping Policy describes the terms applicable to the delivery of orders placed on the Ninja_Store online store.

1. Order processing

Orders for physical products are generally prepared and shipped within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed from the next business day.

Additional time may exceptionally be required during periods of high activity, promotions, holidays or circumstances beyond our control.

2. Delivery areas

Ninja Store may offer delivery to various destinations, including:

• Metropolitan France;
• European Union;
• United Kingdom;
• United States;
• Canada;
• Other international destinations when available at checkout.

The destinations actually available are shown at checkout.

3. Shipping costs

Shipping costs are calculated and displayed before final order confirmation.

They may vary depending on the destination, parcel weight and dimensions, number of products ordered, selected delivery method and carrier used.

When free shipping is offered, the applicable conditions are stated directly on the store.

4. Delivery times

Delivery times depend in particular on the destination country, carrier and selected delivery method.

As an indication:

Metropolitan France: approximately 2 to 5 business days after shipment.

European Union: approximately 3 to 8 business days after shipment.

International: approximately 5 to 15 business days after shipment.

These times are estimates and do not necessarily constitute a guarantee of delivery on a specific date.

Delays may result from weather conditions, periods of high activity, customs checks, strikes or any other event beyond our control.

5. Order tracking

When a tracking number is available, it may be sent to the customer by email or made accessible through the customer account.

Tracking lets you check the parcel's delivery status directly with the carrier.

A tracking number may not become active immediately after shipment and may require some time to update.

6. Delivery address

The customer is responsible for the accuracy of the delivery information provided when ordering.

We recommend carefully checking your name, address, postal code, city, country and phone number when requested.

Once the order has shipped, it may no longer be possible to change the delivery address.

If an incorrect or incomplete address causes the parcel to be returned, additional charges may be requested for reshipment.

7. Delayed or undelivered parcel

If your parcel has not arrived within the estimated time, first check the tracking information supplied by the carrier.

If the parcel remains untraceable or the tracking has not changed for an unusually long period, contact Ninja Store at Genjistore@proton.me.

We will review the situation with the carrier and inform you of any steps to take.

8. Parcel marked as delivered

If tracking shows that your parcel was delivered but you have not received it, we recommend checking with people at your home, your mailbox or usual drop-off location, your neighbors where appropriate, and the information provided by the carrier, then contacting us if the parcel remains missing.

We can then carry out the necessary checks with the carrier.

9. Damaged parcel

When you receive your parcel, we recommend checking its condition.

If it appears significantly damaged, keep the packaging and take photographs of the parcel and products concerned.

Then contact Ninja_Store as soon as possible at Genjistore@proton.me.

These items may be necessary to make a claim with the carrier.

10. Digital products

Digital products do not require physical shipping.

After payment confirmation, the digital product may be available immediately after the order, sent by email, accessible through the customer account or provided via a download link.

The method of access is specified when ordering or in the confirmation email.

If you do not receive your digital product after purchase, contact us at Genjistore@proton.me.

11. International orders

For orders shipped to countries outside the European Union, additional charges may be imposed by the authorities in the destination country.

These may include customs duties, import taxes, customs-clearance fees and other charges imposed by local authorities or the carrier.

When applicable and not included in the order price, these charges may remain payable by the recipient.

Ninja Store cannot guarantee the amount of such charges, which depends in particular on the destination country's regulations.

12. Delivery restrictions

Certain products or destinations may be subject to specific restrictions.

In such cases, the order may be restricted or unavailable for the destination concerned.

If an order exceptionally cannot be shipped to the selected destination, we will contact the customer to offer an appropriate solution.

13. Orders containing several products

When several products are ordered, they may be shipped together or separately depending on availability, type and logistical constraints.

For separate shipments, several tracking details may be provided.

14. Force majeure

Ninja Store cannot be held liable for delays resulting from events beyond its control, including natural disasters, exceptional weather conditions, strikes, transport disruptions, government restrictions, customs issues, major outages and events affecting transport or communication networks.

15. Contact

For any question concerning delivery of your order, contact Ninja Store by email at Genjistore@proton.me.

We will do our best to respond as quickly as possible.

Last updated: August 19, 2026